FAQ

WHY DO I NEED PROFESSIONAL PHOTOS OF MY PROPERTY?

  1. Increase Sales Price: Up to 10% more when compared to similar homes without professional photos.
  2. Properties sell 50% faster: The #1 and #2 causes for expired listings are bad photos and bad pricing.
  3. People want to see beautiful images: 98% of people looking online say that the photos hooked them first.
  4. Increased Interest: Get 118% more online views.
  5. Win more listings: 90% of Agents who use professional photography get referrals to new listings.

WHAT IS PREMIUM PHOTOGRAPHY?

Shot with professional equipment, Premium Photos use the HDR method to capture the best lighting possible. Because we capture in RAW, you get 150X more color and light ranges when compared to JPG. 

WHAT IS HDR PHOTOGRAPHY?

High Dynamic Range (HDR) photography is the process of taking multiple images at different exposures and merging them together to create a single image. This is ideal for real estate because you can capture the bright windows clearly without losing the details of the interior. OBEO’s HDR product is captured with the highest quality equipment and 2X more exposures than Premium Photos.

HOW LONG WILL THE PHOTOSHOOT TAKE?

Photo-only photoshoots take between 30 – 45 minutes for most average size homes (around 3,500 sqft). Luxury Estates that have special architectural details typically take 1 hour. Adding 3D will double the photoshoot time. 

Commercial properties multiple amenities require more time on-site and are priced accordingly.

HOW CAN YOU PREPARE THE PROPERTY FOR THE PHOTOSHOOT?

No matter how great the quality of the photography, a cluttered home is equivalent to showing up to your profile glamour shot in jammies and bedhead. Download, share, or print our home-prep checklist.

HOW MANY PHOTOGRAPHS WILL I RECEIVE?

Over our 25 million photo experience, the rule of thumb is 1% of the square footage (i.e., 3500 sqft = 35 photos). This gives you the optimal number without causing viewer hunger (too little) or fatigue (too many).  

When you place an order online, after you enter the property address and square footage, you will see our recommended amount. If you want less or more, feel free to change the quantity to whatever you’d like. 

WHAT SIZES AND TYPES OF IMAGES WILL I RECEIVE?

When you download images, you can choose from pre-set sizes that include Print quality and other web-optimized sizes. You can also type in any dimensions that you want. Your high-quality images remain in your OBEO account to use whenever you want. 

WHEN WILL I RECEIVE MY IMAGES?

OBEO has the fastest editing in the industry, delivering you images by 7am the following morning of the photoshoot (excluding Sunday). 

HOW MUCH DO YOU CHARGE?

Click Order Now to see rates in your area. 

WHAT AREAS DO YOU SERVE?

All major metros are covered in each state and many surrounding and rural areas. If you have a property in our extended coverage network, it might take a bit longer than normal, but we’ll do everything we can to help you out! If you want to make sure we have coverage in your area, contact us today!

DO I NEED TO BE PRESENT AT THE SHOOT?

You do not need to be present, but our photographer will need access to the property. We highly recommend that you walk through the property prior to the photoshoot to make sure it is ready to be photographed. De-cluttering the home is the responsibility of the property owner. If you have specific shot requests, please communicate those to the photographer before the photoshoot.

WHAT IF I NEED TO RESCHEDULE OR CANCEL A PHOTOSHOOT?

Schedule conflicts happen. Courtesy is best practice. If you cancel within 24 hours of the photoshoot, you’ll be charged a $25 cancellation fee. 

CAN I GET A SPECIFIC PHOTOGRAPHER ASSIGNED TO ME?

Yes! If you prefer a photographer, simple install the Preferred Photographer App in your OBEO Account and select the photographer you’d like to receive all your future orders. If they aren’t available, don’t worry, our Support Team will introduce you to other photographers who produce the same consistent high quality. 

WHAT DO YOU DO IN POST-PRODUCTION/EDITING?

We apply 20 advanced techniques in our editing process, including the following

  1. White Balancing
  2. Lens Distortion Removal
  3. Brightness & Contrast Adjustment
  4. Highlight & Shadow Adjustment
  5. Texture & Clarity Adjustment
  6. Image Sharpening
  7. Interior Sky Replacement
  8. Exterior Sky Replacement
  9. Tone Adjustment
  10. Vertical & Horizontal Straightening
  11. Remove Minor Blemishes
  12. Remove Photographer Reflection
  13. Dust and Spot Removal
  14. HDR Bracketing
  15. Masking Interior Windows
  16. Layering Technique
  17. Water Enhancement
  18. Sign Masking & Removal
  19. Lawn Enhancement
  20. Water Enhancement

WHAT’S THE DIFFERENCE BETWEEN THE 3D PLATFORMS?

3D platforms vary widely in capture techniques, quality, features, and viewing experience. After extensive testing with over 10 of the leading 3D modeling platforms, we’ve identified the top two in the industry that meet OBEO’s high quality standards.

Matterport – their dollhouse view is slick and the viewing experience is top-notch, if you appreciate moving through the home every 8 feet. You can add a floor plan for a nominal fee.

EyeSpy360 – not only do they have a dollhouse view, but their rendering is crisp, even on the edges of the room. Their 3D experience also includes a 2D floorplan and ways to view the model with customers.

WHO OWNS THE IMAGES?

If we captured the images, then technically OBEO does…but we give you permission to use these photos however you see fit for as long as you want. If you uploaded your own photos for us to edit, then we’re just the editor, not the owner.

WHAT IF I HAVE MORE QUESTIONS?

We have some of the brightest minds in the industry and we’re here to help! Call 800-729-6236 or email support@obeo.com.